Things people
have asked us.
If yours isn't on the list, send it our way. We read every email and reply within a day or two.
General.
What's the difference between Meelo and other calorie trackers?
Three things, mostly. First, the database - Meelo is European-first, with deep coverage of EU brands via Open Food Facts. Second, the language - we never use shame words like "cheat" or "bad", anywhere in the app. Third, ED-aware mode - a built-in alternative that hides calories and weight and tracks plant variety instead.
The basics are also free, forever. No surprise paywalls.
Is Meelo available outside Europe?
Yes. The app works worldwide and the database includes 3M+ products from across the EU and beyond. We're called European-first because that's where our deepest brand coverage is - but US, UK, Asian and global brands are well-represented too.
What platforms is Meelo on?
Meelo is live on iOS and Android. Download it from the App Store or Google Play.
Does Meelo have a watch app?
Not as a separate watch app yet. Meelo can use Apple Health data on iOS and Health Connect data on Android where available, but the main experience is still the phone app.
Pricing & trial.
What's actually free?
Manual logging, barcode scanner, water and weight tracking, body measurements, exercise logging, adjustable step goals, daily macro and micronutrient targets, custom foods, meal structure, PDF/CSV/text export, ED-aware mode, the default Ember theme and the 30-plants-a-week mechanic.
The free tier doesn't expire and isn't time-limited. No card needed.
How does the 3-day trial work?
You get full Pro access for 3 days. We don't charge until the trial ends. If you cancel before then, you owe nothing. App Store or Google Play handles the subscription and shows the exact local price before purchase.
How do I cancel?
Settings → Subscription → Cancel. One confirmation tap. No retention survey, no email-the-team-to-cancel hoops. App Store or Google Play handles the actual subscription, so you can also cancel from your phone's store subscription settings.
Do you offer student or low-income pricing?
Yes - write to us with proof of student status or financial need and we'll set you up with discounted access. We'd rather you have the app than not.
Data & privacy.
Where is my data stored?
On EU servers (currently Frankfurt and Amsterdam). End-to-end encrypted in transit, encrypted at rest. We're GDPR-compliant by design, not retrofit.
Do you sell my data?
No. Never. Subscription revenue is our entire business model. We don't run analytics SDKs that exfiltrate your meal log, and we don't sell anonymized data to research partners. Your nutrition information is private health data and we treat it that way.
Can I export everything?
Yes - at any time, in PDF, CSV, or plain text. Settings → Data → Export. The export is comprehensive: every logged meal, every weight entry, every measurement.
Can I delete my account?
Yes. Settings → Account → Delete. This wipes all your data from our servers within 7 days (we keep an encrypted backup for that window, in case you change your mind). After 7 days it's gone, irrevocably.
ED-aware mode.
What does ED-aware mode actually do?
It hides the parts of a tracker that tend to harm: calorie totals, weight, body fat, BMI, food ratings. In their place, the dashboard surfaces gentler signals - plant variety, water, mood, meal structure. Notifications switch to soft language ("reminder" instead of "you went over").
It's a comprehensive change, not a single toggle that hides one number. The app stays useful with everything off.
Can I turn parts of it on or off?
Yes. Each piece is independently toggleable. You can hide calories without hiding weight, hide ratings without changing notifications, and so on. Mix and match what works.
Is Meelo a treatment for eating disorders?
No. Meelo is not a medical product and not a substitute for clinical care. ED-aware mode was designed in conversation with clinicians as a harm-reduction default, not a treatment. If you have a history of disordered eating, please consider tracking under guidance from a clinician - and reach out to Beat (UK), FFAB (FR), ANAD-DE, or your local equivalent for support.
Technical.
Does it work offline?
Most of it, yes. Recently scanned items, your custom foods, and your logging history are cached locally. Search across the full 3M-product database needs an active connection.
How does Apple Health sync work?
Meelo asks permission before reading movement or health data. On iOS that is Apple Health / HealthKit; on Android it is Health Connect where supported. Steps can appear on the free Journal card, while deeper sync belongs to Pro. You can revoke access any time in the phone's health settings.
How accurate is AI photo logging?
Better than you'd expect on familiar foods, less reliable on novel composite dishes. Treat it as a fast first draft - every AI suggestion is editable before you confirm. We surface a confidence score per item so you know what to double-check.
I found a wrong food entry. How do I fix it?
Tap the food → Report. Because we use Open Food Facts, corrections you submit also benefit the wider open database. Thank you in advance.
Still have a question?
Write to us. A real person on the team will read it and respond, usually within a working day.